Structuring a complex joint process

Background

With 11+1 in-house regional occupational therapy teams, 11 funding organisations and few building agencies, getting through Major adaptations is a difficult and long process for disabled residents of Surrey. The OTs are drawn into parts of the process that are not their area of expertise or responsibility.

Role

I led a team of product owners, designer, business analysts, and stakeholders in this project from design brief alignment, alpha and live.

Objective

Build a knowledge base for Occupational Therapists and end users of the disabled grant funding process

Research methods

  • Stakeholder interviews

  • Semi structured interviews + contextual inquiry

  • Design workshops

  • Prototype testing

  • Desk research

  • 33 users, 3 Months, Team of 2

Impact:

Insights from the research was used to write down a step by step process for the first time. The iterative process and design culture that was intentionally build into the project brought 3 organisations together and publish a joint process.